Warranty Forever®

Warranty Forever®

WHAT'S COVERED: WARRANTY FOREVER® COMPONENT COVERAGE


Many customers wonder about the type of components under the Warranty Forever® program. For complete details on the components covered, check out the details below!

SUSPENSION COMPONENTS

Leaf and coil springs, shackles and bushings, and rubber suspension springs.

BRAKE COMPONENTS

Wheel cylinders, calipers, electric brake magnets, and hydraulic tubing and metal fittings.

WATER SYSTEM COMPONENTS

Hot water tank, burner assembly, thermostat, thermocouple, gas valve, electronic ignition assembly, PC board, heating system, shower, assembly, toilet, sink, holding tanks, gate valves, macerator pump, water pump, faucets, traps, fittings, and water lines.

AIR CONDITIONING COMPONENTS

Compressor, evaporator, condenser, capacitors, relays, expansion valve, control module and panel, reversing valve, blower fan and motor, and PC board. Coverage does not apply to motorhome chassis AC system.

KITCHEN CENTER COMPONENTS

Range/oven burner assembly, burner valves, refrigerator/freezer, microwave, convection oven, thermostat, thermocouple, burner, igniter, and PC board.

LP GAS SYSTEM

Gas regulators, gas tanks, gas valves, tank gauges, and LP lines and fittings.

HEATING SYSTEM COMPONENTS

Furnace igniter, burner assembly, gas valve, gas leak detector, thermostat, thermocouple, blower motor, and PC board.

DELUXE APPLIANCES

Icemaker, trash compactor, built-in coffee maker, built-in food processor, in-sink disposal, ceiling fan motor, and smoke detector.

INTERIOR AND EXTERIOR COMPONENTS

Door handles, latches and springs.

MANUAL LEVELING JACKS

Factory or dealer-installed bolt on and welded scissor jacks.

 

*Notice: Towing and roadside assistance expenses are not covered under the Warranty Forever® program.

 

FAQ


Check out our Frequently Asked Questions below to get the answers you need

Is there a deductible I need to pay when making a claim?

There is no deductible with the program. All parts and labor are covered 100%. 

What’s the catch?

There is no catch; this program is provided to you at no charge. The only requirement is that you follow the customary maintenance outlined in your Warranty Forever® agreement.

Can I perform my own maintenance?

No, all annual maintenance must be performed by a professional repair facility. This ensures proper documentation, as well as the workmanship of all services performed on your RV.

What is a professional repair facility?

Any repair facility that has a license to do business. The facility must be able to provide a detailed repair order that contains all of the pertinent information regarding the services performed.

How do I know what maintenance is required to keep my Warranty Forever® agreement in force?

Simply follow the maintenance requirements outlined in your Warranty Forever® agreement. If you have any additional questions, please contact a claims specialist at 1-800-810-8458.

Why do I have to follow the maintenance guidelines outlined in my Warranty Forever® agreement?

Proper maintenance is the best preventative measure in reducing future breakdowns. Your RV is less likely to experience a breakdown if it is being properly maintained.

How can I submit maintenance records?

Proof of annual Maintenance can be submitted via mail, email, fax or through the NAE/NWAN CONNECT MOBILE APP. See your Warranty Forever®agreement for complete details.

When are claims specialists available to take my call?

Claim specialists are available Monday – Friday 8:00 a.m. – 8:00 p.m. and Saturday 9:00 a.m. – 5:00 p.m. Eastern to answer all your questions.

What if I experience a breakdown while traveling out-of-town?

Take your RV to any professional repair facility. Contact us at 1-800-810-8458 for additional assistance or contact your selling dealer’s service department.

How do I make a claim in the event that I experience a breakdown?

Take your RV to any professional repair facility and provide them with a copy of your Warranty Forever® agreement. They will handle it from there. If you have any questions that you would like to ask us directly, call 1-800-810-8458 and speak with a claims specialist.

Where can I find the NAE/NWAN Connect app?

The NAE/NWAN  CONNECT APP is available for download on compatible iOS and Android devices. To download the app, visit the APPLE APPSTOREor GOOGLEPLAY store and search “NAE/NWAN.”